Pella Windows & Doors of Franklin

I'm fully expecting to get the cookie cutter "sorry you had a bad experience, here's a random email to reach out to" response on here because customer service really is that bad but I hope I can save at least one consumer from a nightmare experience with a $17,000 bill attached.. We decided to used this company based on company reviews, but it was such a huge mistake. We had our front door and our backdoor replaced and it was an absolute nightmare.. please reconsider using this company. The original group that came for instillation did such a horrible job. There were cracks through out the door jam, they drilled an extra hole in our front door because they put the handle on wrong, the casing was the wrong size on the backdoor leaving the foam exposed, they didn't seal the front door, they left our yard an absolute mess, I could go on and on.. then when we called to see what was going on, they said that they would replace the front door that had the hole drilled in, and fix all of the other damage.. we asked for some sort of compensation for all of these inconveniences and they said they would negotiate once the job was completed to our satisfaction. Weeks went by with no communication on when we could expect our new door along with the repairs to be made so our doors were kind of just left unsealed, hole in the front door, and the casing looked like garbage for weeks. Finally, they came out (after we reached out to them for an update) and replaced and repaired the door, which took 4 more hours so you can see just how much was wrong.. my husband called twice and they still have not offered any compensation or so much as an apology for such a horrible experience. We feel so incredibly taken advantage of for how much money we spent and thebtime that we took off of work for them to install twice, will probably go to the better business bureau next. All that to say, I'd use a different company. Quality work and customer care is not guaranteed here and for how expensive they are, I'd like a guarantee!

We TOTALLY loved our experience with Pella Windows & Doors of Franklin! Our sales representative was extremely kind, knowledgeable, professional, and really an expert at what she does. The installers were very careful, considerate, and also cleaned up beautifully. They had extra work to do, given the age of our house, and they did a great job! We highly recommend them! See photos of the largest window, specially made.

Pella was so wonderful to work with!! Each employee I came into contact with was better than the last. Super professional, considerate and helpful! Our door is stunning and we’ve gotten so many compliments on it already. From our initial meeting with Sam, to installation a few months later, it was a top notch experience!

Quality windows that look the best in the industry. Professional yet down-to-earth salesman. We changed our wrap color to match the brick at the last moment which complicated the already challenging installation on our 1985 house. The installers busted their butts to ensure it was perfect. Good dudes. 👍

Our door has not been installed yet. When it is installed I will be happy to give a review about the door. I can give a review about Daniel or design consultant. He was very knowledgeable, professional, courteous and detail oriented. He took the time to make sure that we were happy with all the design details. I am very excited and patiently waiting for our door to come and be installed. Would recommend Pella to anyone who asks friends and family. Excellent job!